Warranty and Return
30 Days Return Warranty
We always take pride in our product quality and our strict quality control. In order to provide you with maximum peace of mind, we offer a comprehensive 30 Days Return Warranty. Defective merchandises are subject to refund within 30 days after delivery, these defective problems are including but not limited to stains, zipper malfunction, ripped or torn, very poor quality materials, obvious color difference, and the major difference between the photographed product and the actual product you have received.
I Return Process
If you had any problem after receiving your item, please send email to our customer service: cs@heididress.com
To guarantee a fast and smooth warranty process:
- Please inform us your order number, describe the issue of the product and provide us pictures that can display the problem.
- Once we have received your complaint emails in our customer service's inbox, we will reply you in 24 hours.
- Please do not return your products directly to the address on the package that you have received. The return address that provided by our customer service is available only! Any return or exchange will be valid when it is accepted by our customer service center.
II Return Policy
- You can return items within 30 days after delivery. We have a friendly customer service, we are always here to serve you. All you need is to contact us, and describe the problem or the return reason along with your order number in your emails.
- The product you want to send back should be in same condition as once it sent out and it should not be worn out or washed and the label should be attached.
- We are responsible or partially responsible for all the following defective items within 30 days: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, and major difference between the photographed product and the product that you have received.
- Do not accept any complaints and indemnities due to the wrong size by personal reason.
- We can allow the return once we have received all information in point. The customer is responsible for the return shipping charges.
- No exchange or return on promotional items.
III Exchange& Refund
You are guaranteed of returning the item(s) and obtaining a refund once we received your returned items.
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.
Ⅳ Shipping Fee
Heididress is not liable for return shipping fees under the following:
Size doesn't fit
Customer‘s subjective factors and just dislikes the item.
Ⅴ Package Returned
- Please inform us the return tracking number after you returned your items.
- In case you have any other questions, please do not hesitate to get in touch with our customer service: cs@heididress.com
